Google My Business, which used to be known as Google Places and sometimes called Google Local, is a free online platform that Google provides. It has two purposes: to help business owners increase their online visibility and to help people find and review businesses in their local area. It’s effectively the most comprehensive and accessible business directory ever created.
Google My Business listings are for businesses that serve customers primarily in their local area e.g. Google Consultant London, with examples of types of businesses that the listings are meant for; including, but not being limited to: accountants, builders, salons, couriers, dentists, driving schools, gyms, photographers, recruitment agencies, restaurants, caterers, electricians, estate agents, garages, plumbers, and solicitors.
Whenever someone is using anything Google related, and searches for something which Google determines to have local intent, such as ‘dentists London’ or ‘restaurant in Newcastle’, links to 3 Google My Business listings will be displayed below a map of the local area. When clicking on a business’s Google My Business listing, people can see the following:
- The business’s name, address and phone number.
- The business’s location on a map.
- The business’s opening hours.
- A link to the business’s website.
- Photos related to the business.
- Reviews of the business left by previous customers.
- A rating out of 5 for the business (based on scores given by previous customers).
This is an example of what a Google My Business listing looks like:

Now you know what Google My Business is, let’s look at the reasons that your business should not just be aware of the platform, but should be actively embracing it.
For those reasons, and also because the platform is both free to use and simple to set-up, you should definitely start using Google My Business today. If you are unsure how to optimise your Google My Business listing you can hire a Google Consultant, or specifically, a Google My Business Consultant. The sooner you get started, the sooner your business will be visible when people in your area search for keywords relevant to your business, and the sooner you’ll start receiving a steady flow of customers from Google.
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How does Google My Business contribute to increasing online visibility for businesses, and what are its primary functions for both business owners and users seeking local services?